Shipping and Delivery
Effective Date: [01/05/2025]
At nrgandhi.com, we are committed to delivering your Ayurvedic products in a timely and safe manner. Please review our Shipping & Delivery Policy below.
1. Delivery Coverage
- We currently deliver across India through trusted courier partners.
- For international shipping, please contact us directly before placing an order.
2. Order Processing Time
- Orders are typically processed within 1–3 business days after confirmation.
- Orders placed on Sundays or public holidays will be processed the next working day.
3. Delivery Time
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Locations: 7–10 business days
Please note that these are estimated delivery times. Delays may occur due to weather, courier issues, or festivals.
4. Shipping Charges
- Free Shipping on orders .
- A flat shipping fee of [₹50] applies to some orders
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS or email.
- You can track your order status using the provided link or contact us for assistance.
6. Delivery Attempts
- Our courier partners will attempt delivery twice. If the package is undelivered due to customer unavailability, it will be returned to us.
- Re-shipping can be arranged at the customer’s expense.
7. Damaged or Lost Packages
- If your package arrives damaged or appears tampered with, do not accept it and contact us immediately.
- In case of lost shipments, we will coordinate with the courier to resolve the issue. A replacement or refund will be issued if necessary.